berrios & co. Research
al berrios & co. Study Reveals Teens Don't Care About Their Favorite Stores Prices, Customer Service, nor Product Availability
By Al Berrios (contact Al Berrios)
It's been noted by countless marketing executives that consumers don't know what they want. Basic economic principles tells us that even if they didn't know, they'll at least choose the cheapest one of it. In a landmark study that surveys the sentiments towards their favorite retailers, al berrios & co. has published its "General Sentiments of U.S. Teens Towards Their Retailers Study Q104" which supports truths about teen behavior contrary to fundamental marketing and economic principles and will serve as the keystone for future al berrios & co. work in the area of irrational shopping behavior.
Teens ranked Wal-Mart, Hot Topic, and Aeropostale as their top 3 favorite retailers. Wal-Mart, however, wasn't selected for its "everyday low price", but because it's often the most convenient choice some teens have when they want to go shopping. Our study shows that of all factors, convenience is important to 82% of them.
Source: al berrios & co. General Sentiments of U.S. Teens Towards Their Retailers Study Q104
Just 5% of teens thought prices at their favorite retailers were low, with prices not generally contributing to their perceptions of retailers in all price ranges.
Ninety-six percent of our teens have had positive customer service experiences at their favorite retailers, even though a startling 38% can't find what they're looking for.
To purchase the complete 21-page study, please contact Al Berrios, Managing Director. Our data is qualified from over 50 hours of conversations with senior industry executives. This study is supplemented with in-depth access to our Consumer Strategies Portal, and access to our analysts and consultants, or Al Berrios personally, for more information and strategic recommendations upon request.
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