al berrios & co. Directories

In 2001 we attempted to make sense of the cluttered technology industry. With new software and categories springing up daily, we initiated an effort to learn more about each category and how they affect consumer interaction with your business. In 2003, we launched this directory, listing software firms mentioned in the publications we review.

In August 2004, this directory was relaunched with additional information on each of the companies listed and each category defined per our analyses. Our analyses are based solely on information found (and published here verbatem) from their websites. Broad categories are used because most software clients utilize the same software for different things and software firms sell accordingly.

This directory doubles as a primary guide for our technology evaluation for our clients, and as a result, will be continuously updated. Our analysts will supplement information on this directory with visits to technology conferences.

Categories are not listed in any particular order and are defined by us. Companies are listed in alphabetical order. Companies labeled are new to this directory. To search this directory go to "Edit" on your browser and "Find on this Page" the firm you're looking for.

Listing Requirements: Public and private software developers or their subsidiaries from anywhere in the world that provide full disclosure about their identity (including contact information), location, and software functions on their websites are listed here. Their software must be used by their clients to affect consumer interactions online or offline, including data-capturing and analysis. Resellers are not listed.

Submit your company. (This link, as well as all others in each category, will automatically open up your email program). We reserve the right to list your firm in the most appropriate category.

Disclaimers: Clicking on a link to a company's website will direct you to that company's site in a new browser window. Although we've reviewed each site carefully before adding them to this directory, you never know. As a result, we are not responsible for any content or automatic downloads on that site. View our privacy commitment.

We offer no assurances that our analyses of of these firms or their products are accurate or that their products will yield what the software firms promise. Descriptions should not be reviewed as our advice or endorsement.

All comments are welcome (link will automatically open up email program).

Sub-Sections
- Online Ad Hosting + Serving - Email Mgmt
- Online Advertising
- Site Repping Firms + Networks
- Site Hosting + Management
- Elearning, Workforce, HR
- Web Shopping Cart, Sales Management
- Search
- Website Metrics
- CRM - Sales Prediction, Forecasting, Analytics
- Enterprise App + Legacy Systems Integrators
- Call Center + Customer Support
- Content / Digital Asset Management / Wireless
- Dynamic Pricing
- Brand Management

Updated: January 2006

 

Online Ad Hosting + Serving / Email Management

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Note: There are two types of email management firms: those that develop do-it-yourself software and those that do-it-for-you. Do-it-yourself email software developers are not listed here.

If you are emailing anything over 5,000, we strongly recommend letting a professional firm manage it. The reason is that there are things like list development, hygiene, management, security, whitelisting, and analysis that require special attention (and software).

There are two types of ad hosting and serving firms - those that install software on user computers and those that own/represent countless sites. Both are listed here.

Special Notice: A quick search on your harddrive and a few of these companies' software may appear in your search. The reason for this is that in order for some of these firms to host your online ads, they install software on consumer computers.

The methods by which these firms' technology installs itself onto consumer harddrives is currently questionable, however they insist that "installed users" are aware and looking forward to ads on their computers from these networks. Any consumer complaints are the result of consumers who simply forgot they gave these firms permission to install software on their computers via other software they may have installed.

Despite legitimate business histories, few offer full contact information and a search for their companies brings up countless removal and deletion programs built and used by consumers with strong sentiments about these companies.

After analysis of our office computers' operating systems (all PCs running Windows XP), we believe companies on notice may not ask permission to embed themselves on computers through any overt manner. In fact, their software cannot easily be detected or removed, (which is the #1 complaint consumers give). When these firms were emailed (by our associates using personal email accounts) for information on removing their software from our computers, none replied.

Our conclusion is that consumer complaints and privacy inquiries are ignored (consequently impacting your own brand equity if your ad has been served on these networks) and that confirmation of "removals" from networks are not actually removed or deactivated by companies on notice.

During your evaluation, we strongly encourage:

- requesting case studies and referral from previous clients;
- initiating test runs that integrate feedback mechanisms for audience members prior to full campaign;
- requesting detailed serving reports, to insure the quality of the sites in their networks or data on consumers with their software installed.

Please visit our article, "The Apocalypse Has Come, And Thy Name Is Pop-up", for more information.

Please visit our Marketing Service for more information.

Accipiter
is the world's 3rd largest ad management technology company, serving over 49 billion ads with site-side (AdManager), hosted (AdBureau) and VIBE (Visitor Information Behavioral Engine) solutions.

AdDynamix
(special notice)
Pennyweb’s ad serving technology, AdDynamix, provides a risk-free alternative to traditional methods, lowering customer acquisition costs and increasing return on investment.

Akamai is the global leader in distributed computing solutions and services, helping organizations grow their online businesses without growing their IT infrastructures. The company created the world's largest and most widely used on-demand distributed computing platform, with more than 14,000 servers in 1,100 networks in 65+ countries.

Ampere Media LLC
(special notice)
provides the infrastructure that assists companies who wish to market on the Internet. At the core of the Company's approach is a proprietary and scalable offer-serving platform that uses technology to place the right offers in front of the right customers and realizing the benefits of true one-to-one direct marketing. The company presents direct response offers from advertisers on web sites owned by the company (i.e. MyFree.com, CatalogLiving.com, CouponLiving.com, HandCraftersVillage.com) and across an ever-expanding network of distribution partner Websites and e-mail channels.

Bigfoot Interactive is the leading provider of strategic, ROI-focused email communication solutions and marketing automation technologies.

BlueStreak
(special notice)
has evolved from a leading supplier of rich-media advertising tools to become one of the premier providers of full-service online direct marketing solutions.

CheckM8 offers the online advertising industry the most advanced new approaches and cutting edge technologies for ad serving and rich media.

ConstantContact is the leading permission Do-It-Yourself Email Marketing service for small and medium businesses (SMBs) and associations. Constant Contact is a Web-based email marketing solution that enables small organizations to easily create and send professional HTML email newsletters, promotions, announcements and more with no technical expertise required.

Doubleclick develops the tools that advertisers, direct marketers and web publishers use to plan, execute and analyze marketing programs. These powerful technologies have become leading tools for marketing resource management, campaign management, online advertising and email delivery, direct marketing, marketing analytics, and data management. Designed to improve the performance and simplify the complexities of marketing, DoubleClick tools are a complete suite of integrated applications.

EmailReach is a self-serve web-based solution for email marketers who need to ensure that their opt-in email gets delivered through the myriad of email blocking software used by ISP's, business networks and consumer desktop machines.

Emailtopia is the leading provider of email management software and services.

ExactTarget delivers on-demand email software solutions for permission-based email marketing

GotMarketing is an email marketing software company founded to help businesses, their channels and customers attract, retain and grow a loyal customer base. Ideal for people who face the universal constraints of time, money and knowledge, our self-serve email marketing tools are offered over the Web on a pay-per-use or subscription basis.

Ironport has become the leading email infrastructure products and services provider for Global 2000 companies

Mailbits.com Every day, MailBits.com sends over 18.5 million emails, generates 150,000 registrations, and serves 400,000 full-page ads.

Mansell Group is a leading provider of outsourced email marketing, CRM, database management, and customer intelligence.

OmniTI Computer Consulting, Inc.
is a leading provider of email infrastructure solutions for marketers and service providers around the world

ReturnPath strives to make email perform better for both consumers and businesses. Our primary consumer services are email forwarding, an email change of address directory, and e-card notifications. More than 14 million consumers have registered with us to date. Acquired Re-route.

Send Flyer is a permission e-mailing tool, for businesses and individuals with small or large contact lists. The software is capable of sending thousands and millions of e-mails for minutes. It could be used for advertising, special promotions, newsletters, surveys or simply as a communication tool. It provides statistics about how many people received the message, opened the e-mails, read them, or clicked through the provided link.

Silverpop is a leading provider of permission-based email marketing solutions, strategy and services

Striata is an application software developer and service provider focused on enabling electronic communication.

ValueClick is the leading global provider of Internet advertising solutions for online advertisers and website publishers.

VerticalResponse a leading provider of self-service and customized direct marketing solutions, empowers small and medium sized businesses to build, control and measure their own direct marketing campaigns.

Xpedite Integrating fax, voice, email and wireless communications to meet business challenges. Formerly MessageReach.

YellowBrick specializes in marketing automation software and services that can help you more effectively and efficiently manage marketing programs.

Yesmail From product development and services to sales and marketing, Yesmail's core value is passion for measurable client success.
   
   




Online Advertising

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Note: Please visit our Marketing Service for more information.

Adknowledge
Each day, Adknowledge targets millions of personalized advertisements for online consumers within its CustomAd Network. CustomAd takes keyword advertisers beyond search by having their targeted listings delivered within banners, software, and email advertisements. Publishers benefit by earning industry-leading ad rates when delivering CustomAds to their online audience.

DigitalEnvoy inventors of geo-intelligence, which enables companies to uncover geographical information about online users based solely on their IP addresses.

Eyeblaster The Eyeblaster Rich Media Platform is used by hundreds of advertisers and agencies, and thousands of Web publishers to independently create and manage ad campaigns in multiple rich media formats, with no middleman

EyeWIN Media
(special notice)
core product includes on-demand interactive gaming content containing advertising commercials that are fully integrated into a full motion video platform.

EyeWonder is a leader in streaming video advertising and marketing on the Internet. The company’s core instant streaming video technology allows agencies, advertisers and publishers to reach their widest possible online audiences with instant and effortless streaming video and audio ads and content.

PointRoll provides advertising technology that enables advertisers to maximize online marketing impact by expanding existing standard page-based ad unit space and command more real estate. Effectively bringing a mouse-over mini-site to the user, without requiring a click.

TurnOnMedia is the only medium that delivers your marketing message to your customers every time they turn on their computers - before they even get to Windows. ToM provides customizable marketing solutions that will revolutionize branding, direct marketing and customer loyalty.

UniCast is an online advertising solutions provider, which provides a comprehensive Online Format Suite to over 1400 site and network partners and 650 agency and advertiser customers. Unicast acts on behalf of both the buyers and sellers of online advertising, developing products and service enhancements to ensure that all of their online advertising needs are fulfilled through one central source.

Viewpoint is a premiere interactive-visualization distribution company, providing visual application development, content creation and delivery technology to leading companies.
   
   




Site Repping Firms and Networks, including affiliate networks (with proprietary tech)

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Note: Site representation (site repping) is the business of representing available ad-space on website publisher's websites. Affiliate networks are partnerships of various publishers coordinated by a marketer with minimal technology input, various levels of screening, and sales strategy based on their business philosophy, years in business, and network reach. If you're interested in leveraging your audience or content, we recommend you start here. Please review our Special Notice prior to evaluating any of these companies.

Please visit our Media + Communications Practice for more information.

24/7 Real Media Targets and delivers audiences for publishers and marketers. Our customers generate increased revenue and profits through media and search services, coupled with one seamless platform of serving, targeting, tracking and analytics technologies.

Accipiter leading developer of online advertising solutions and services, including ad management and behavioral targeting, since 1996.

Ad Drive
is a performance based online advertising network focused on serving the needs of its clients. Our experienced team specializes in deploying direct response campaigns to online email and web publishers. AdDrive delivers a variety of exclusive, high yielding ad campaigns to publishers while focusing on cultivating high volume and premium quality leads for advertisers.

AdMedian is a targeted advertisement bidding network that helps you effectively reach your ideal audience and turn visitors into buyers. AdMedian's patent pending technology provides a method for you to deliver targeted advertisements, in the form of a fully functional Web browser, the moment a user visits a competitive web site with a similar product or service offering.

Advertising.com is a leading provider of results-based interactive marketing services to advertisers, agencies and publishers. Our extensive advertising network consists of inventory that we purchase from web, search engine and email publishers. Through this network, and our proprietary technologies, we help advertisers and their agencies develop, plan and execute innovative marketing programs that generate measurable results. (Acquired by AOL)

Affiliatefuel.com specialists in performance marketing, and totally focused on helping advertisers and publishers work together to create promotions that are exciting, enticing, well-managed, fair, and profitable for everyone involved.


Ampira Media a division of Fortunecity.com specializes in online marketing services across a broad portfolio of web site properties and targeted content channels. Ampira Media is a single source solution provider. We develop media plans for our clients, including Site-specific advertising, Contextual and Behavioral targeting, broad Run-of-Network campaigns and Category buys.

AzoogleAds.com
is a performance-based online advertising network comprised of an effective variety of large to medium vertical sites, portals and email marketers. We provide advertisers with the targeted volume needed to generate high-impact direct marketing response and fast ROI. We provide integrated marketing solutions comprised of network and site specific advertising, online promotions, data-capture and co-registration programs, campaign management and advertising measurement.

B2BWorks is the premier full-service business-to-business digital marketing and media services company that leverages the internet to design and execute ROI-driven acquisition and retention initiatives for b2b marketers.

BlueLithium
is a privately-held, digital marketing and technology company focusing on developing innovative ad-serving products as well as growing itself as a key media advertising property. The company currently has 1,000 sites in its advertising network that represent over four-billion advertising impressions per month and that reach over 2/3rds of all internet households.

Burst! Media
(special notice)
is the only Internet advertising network exclusively dedicated to supporting the vital business and creative interests of specialty-content web publishers.Through the use of customized advertising solutions and effective ad-management technology, BURST! delivers more than 2 billion monthly advertising impressions, across 477 content channels, for its more than 2,000 specialty-content web sites.

Casale Media
(special notice)
As a single-source provider of innovative media, technologies and services, we work to help marketers achieve their multi-part goals of acquiring, retaining, and growing valuable customer relationships.

Claria Corporation
(special notice)
(formerly Gator Corporation, makers of P2P file-sharing technology, Kazaa) is a leader in online behavioral marketing, serving tens of millions of consumers and more than 1000 Advertisers to date. Claria publishes advertising messages for top tier companies and agencies to consumers who are part of the GAIN Network, Claria's network of tens of millions of consumers who agree to receive advertising based on their actual online behavior.

Cydoor Desktop Media
(special notice)
leads the world in providing online advertising reach and results. Founded in 1997, Cydoor Desktop Media has expanded to successfully offer advertisers network and search media solutions.

Fast Click
(special notice)
provides direct response and branding opportunities across thousands of online media properties. The network reaches well over 68 million unique Internet users per month, delivering over 4 billion impressions through more than 7,000 active websites.

FlashTrack
(special notice)
delivers targeted messages anywhere on the Internet. We reach the Web surfer in real time, based on where they are and what they may be doing online.

Gorilla Nation Media
(special notice)
is an online ad sales representation firm, handling the media sales for over 250 highly trafficked Web sites in different content verticals.

Interep Interactive Iis the largest independent online ad sales company in the United States, and through co-marketing agreements, the largest Internet rep company in the world.

Intermix Media
(special notice)
is a leading Internet marketing company combining extensive consumer reach, innovative technologies, and superior content to provide advertisers, partners, and affiliates with unique and effective Internet marketing opportunities.

Internet Fuel
(special notice)
is an Internet Marketing Agency representing some of the most powerful Web Marketing tools ever created (Exit Fuel - pop-overs when visitors attempt to leave a site; ExitDirect - linkexchange using pop-unders. Both utilize proprietary code).

LinkConnector
(special notice)
is an affiliate marketing network, helping merchants and affiliates increase online sales.

LinkSponsor
(special notice)
offers your website an additional revenue stream through textlink advertising that is neither annoying nor distracting to your visitors.

PrimaryAds
(special notice)
is a "Pay for Performance" network that specializes in cost-per-action advertising.

PrimeQ Solutions, Inc.
(special notice)
We develop performance marketing solutions customized to fit the needs of our clients and affiliate partners. We own and operate several web based networks, eProduct and lead generation, as well as some of the best homegrown technology online.

Revenue Science is the leading provider of behaviorally targeted audiences for Web advertising.

SpecificMEDIA, Inc.
(special notice)
specializes in producing tangible results for advertisers, agencies, and publishers with a broad portfolio of products and specialize in response-based media planning, expert creative design, and audience conversion tools.

Traffic Marketplace
(special notice)
Whether you are an advertiser looking to maximize your ROI, or you are a publisher looking to increase your income as you maximize the value of your site's traffic, TMP has a solution to meet your needs.

Tribal Fusion
(special notice)
is the leading site representation company, serving 5 billion monthly impressions and reaching 77 million users per month.

Vista (a.k.a. Mindset Interactive)
(special notice)
is a full service Online Marketing and Software company that started in business in 1999 with a vision to create cool consumer software applications. Starting off with screensavers, we quickly grew to also build a suite of other software products, these include: A custom PC based planner that provides many of the best features of Outlook in a brandable "skin" We followed up with other types of interactive games. Through the Company's partnerships with popular software developers, Vista enables our users to receive valuable software for free by agreeing to download our partners ad supported applications. Our applications are complimentary in nature and assist our growing Webmaster network base in providing valuable content helping to keep the web affordable for all.


WhenU
(special notice)
is a global Desktop Advertising Network. Through the Company's partnerships with popular software developers, WhenU enables consumers to receive valuable software for free by agreeing to see occasional ads instead of paying a fee — and without compromising their privacy.
   
   




Website Hosting, e-Business Enablers, and Site Management

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Note: Please visit our Marketing Service for more information.

Atomz provides on-demand Web site solutions for enterprise, commerce, and media companies.

Bizient.com This is not a web host directory. This is a tool where hosts actively compete for your business.

Bizopia hosting and site design

Broadvision is a global provider of personalized self-service web applications.

Cisco is the worldwide leader in networking for the Internet.

DeepMetrix Corp. hosting and site analytics

Esaya enables on-line application providers to make it easy for new customers to switch from competing providers.

FSI Webs hosting and site design

Hostway hosting

iGetNet is a technology and support company providing comprehensive website building, hosting and management services.

Interland hosting and site design

Lexiconn hosting

Logicworks hosting

Miva a FindWhat.com Company (Nasdaq: FWHT), is a leading supplier of e-commerce software and services to small and medium-sized businesses.

NaviSite, Inc. NaviSite is a leading provider of Application and Infrastructure Management services. Formerly Applied Theory.

NYI.net hosting and isp

Seanic.net (alberrios.com's host) hosting
   
   




Website Metrics

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Coremetrics
(special notice)
is the leading provider of web analytics solutions. The company's flagship product, Coremetrics Online Analytics 2004, is the industry's only online marketing analytics platform that captures and stores all customer and visitor clickstream activity.

IndexTools IndexTools Statistics is a leading web analytics solution designed to help you make important decisions about your site. Monitor the traffic of your web site, track online behavior, measure conversion ratio and profile your visitors.

NetIQ (makers of WebTrends) The worldwide leader in web analytics, WebTrends makes it easier to get smarter answers and faster results for every web question you have.

RedSheriff The RedSheriff suite of products can provide you with a total analysis solution for your Web site. Owned by Nielsen// NetRatings.
   
Sane Solutions develops and markets the award-winning NetTracker line of Web site traffic analysis solutions. Sane is a "pure play" Web analytics vendor.

WebSideStory is a leading provider of on-demand Web analytics. The company’s solutions collect data from Web browsers, process that information and deliver reports about online visitor behavior to its customers on demand.
 
 




CRM including Sales Prediction, Forecasting + Analytics

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Note: In our opinion, CRM doesn't stand for Customer Relationship Management, but "Customers Really Matter". It's this philosophy by which software shouldn't be made the centerpiece of your strategy, but definitely an important component. Please visit our Consumer Behavior Service for more information.

Acxiom Corp. blends data, technology and services to provide the most advanced customer information infrastructure available in the marketplace today.

Blue Martini is a leading provider of sales optimization systems. Our software proactively guides salespeople, partners, and customers through selling interactions resulting in higher revenues.

ClienTracker develops custom customer relationship management (CRM) software (including web-based sales force automation) for companies of all sizes.

CentrPort Acting as the enterprise marketing "quarterback", CentrPort's E-Business Marketing Platform advises each unique system on what message/offer is most appropriate for each consumer at every interaction.

Daffodil Software provides a family of feature-rich, highly-affordable database products and synchronization solutions.

E.Piphany E.piphany's suites of CRM software solutions enables global organizations to create a Customer Integrated Enterprise and align touchpoints, processes and technologies around the customer.

firstRain firstRain Market Intelligence monitors the internal and external business environment, detecting leading indicators of strategic trends and improving the organization’s “reaction time” to critical events.

Firstwave is a leading provider of CRM solutions to mid-size and large-scale enterprises worldwide.

ForeSee Results is a top-rated website satisfaction survey development company.

Group 1 Software provides industry-leading technologies that allow businesses to cleanse and enrich their corporate data, generate personalized customer communications and integrate and deliver data across the enterprise. Owned by Pitney Bowes.

iMODULES is a privately-held expert in delivering robust technology for interactive online communities to organizations who want to attract, engage and retain their constituencies.

Intelliseek is a business intelligence company that leverages a breakthrough technology platform to help marketers, researchers and other business professionals transform unstructured data into insights.

Kana (NASDAQ: KANA) provides the industry's leading solutions for Service Resolution Management (SRM) to the largest businesses in the world, helping them to improve customer satisfaction, reduce service costs, and increase revenues.

Onyx (Nasdaq: ONXS) is a global supplier of customer relationship management (CRM) software that allows organizations to increase sales, ensure customer loyalty, decrease costs, and establish a sustainable competitive advantage.

Pivotal is the only CRM company that is 100 percent purpose-built to serve the demanding requirements of mid-sized enterprises - a powerful, highly flexible application platform, a complete set of CRM applications, and low-cost, results-producing implementation services. Owned by CDC Software; owned by Chinadotcom.

Quadstone provides analytical software products that allow large consumer businesses to explore and exploit customer opportunities.

Salesforce.com is the worldwide leader in on demand customer relationship management services

SalesLogix is the leader in customer relationship management for small to medium-sized businesses (SMBs) that require flexible, easy-to-use solutions to help acquire, retain and develop profitable customer relationships. Owned by Best Software; owned by The Sage Group plc.

SAS is the world's leader in business analytics software, delivering the breakthrough technology you need to transform the way you do business. Our software provides one integrated process for analyzing data from every source and gaining the predictive power to drive change at every level.

Sedona (OTCBB:SDNA) develops web-based Customer Relationship Management (CRM) software and services

Siebel Systems (NASDAQ: SEBL) is the world’s leading provider of customer relationship management (CRM) solutions and a leading provider of applications for business intelligence and standards-based integration.

SPSS SPSS customers combine predictive analysis with their own organizational business knowledge to gain critical insights into customer acquisition and retention, up-selling and cross-selling, fraud detection, and patient outcome improvement.

StayinFront is a leading global provider of enterprise-wide customer relationship management (CRM) applications, decision support tools and eBusiness systems. Owned by Redi-Direct Marketing.

StrategicOne Using the most advanced management and warehousing capabilities, we help commercial and not-for-profit clients gather and consolidate data from a variety of databases and manipulate it for optimum functionality. We then use state-of-the-art analytics and modeling to provide business intelligence into customers’ past behavior, and more important, anticipate how they’ll respond in the future.

Tacoda Systems is a New York-based application software and services provider, enabling marketing driven businesses to optimize a persistent consumer dialogue across multiple channels for maximum profitability.

Teradata integrates advanced analytics with sophisticated event-driven communications for highly profitable value propositions and customer treatments Owned by NCR.
 
   




Enterprise + Legacy Systems Integrators, Enterprise Applications

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Note: Firms listed here enhance the value companies get from data originating from consumer interactions. There are firms that offer software to enhance business productivity and enhanced integration and deployment of current software, using the internet. Although this sort of software would eventually have some impact on companies' relationships with consumers, it's not a direct contact, and therefore firms selling this sort of software are not listed here.

Avaya is a global leader in communication systems, applications and services. We design, build, deploy and manage networks for enterprises.

BEA (NASDAQ: BEAS) is a world leader in enterprise infrastructure software, helping enable companies to improve business responsiveness through service-oriented architecture (SOA), a software design approach that more closely aligns IT with business objectives.

Cognos (NASDAQ: COGN) is the world leader in business intelligence (BI) and performance planning software for the enterprise.

MicroStrategy a Business Intelligence firm that gives businesses solutions to all of their query, reporting, and advanced analytical needs, and distributes insight to users via web, wireless and voice.

NetSuite, Inc. applications provide real-time business intelligence on any department within your company, automate business processes across your entire company, and eliminate the majority of IT costs and concerns.

Novell is a leading provider of information solutions that deliver secure identity management, web services and application integration, and cross-platform networking services, all supported by strategic consulting, technical support and educational services.

Oracle is the world’s largest enterprise software company.

Peoplesoft is the world's second largest provider of enterprise application software

SAP is the world's largest inter-enterprise software company

SSA Global is a leading provider of ERP solutions for manufacturing, services, and public organizations worldwide.
   
   




Call Centers and Customer Support (including chat-forum/blog-helpdesk)

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Note: Please visit our Consumer Behavior Service for more information.

Akiva Akiva’s technology and services enable enterprises to collect ideas from employees, customers, partners and suppliers to dramatically improve business performance through rapid innovation and reduced expenses.

Aspect Aspect solutions unify the contact center and the enterprise by integrating the applications that drive customer communications, customer and contact center information, and workforce productivity.

CustomFAQs Solutions Canadian developer of Customer Support Software for small and medium enterprises

Comverse Technology, Inc. is the world's leading provider of software and systems enabling network-based multimedia enhanced communications services.

Convergys is the "global leader" in integrated billing and customer care services, and employee care services

Conversagent, Inc. is the leading provider of conversational software solutions. Our innovative technology has been deployed by leading companies to deliver high-quality customer service

IMlogic Inc is the global market leader in enterprise software for Instant Messaging (IM)

LivePerson is the leading provider of online sales, marketing and customer service solutions.

Participate is the leading provider of outsourced online sales and customer support community and self-help solutions.

RightNow the world's leading provider of customer service and support solutions

UniPress Software develops the FootPrints® line, of award-winning, 100% web-based service desk software tools.
   
   




Web Shopping Cart + Sales Management

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Note: Please visit our Retail Practice for more information.

ATG makes the software that the world's largest and most prestigious companies use to create and manage highly targeted, relevant, and rewarding online marketing, sales, and service.

Digital River, Inc. is a global leader in e-commerce outsourcing

Ekkon Technologies (Merchant Space) is a mid-market Java shopping cart solution that enables businesses to receive the key benefits of enterprise Java e-commerce software without the enterprise price tag.

ShopperTrak is the world's foremost provider of business intelligence, shopper traffic counting technology and decision support software for the market leaders in the retail, gaming, hospitality and entertainment and related industries.

Shopsite is the easiest-to-use shopping cart software for small to medium-sized businesses
   
   




Dynamic Pricing

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Note: Also called Consumer Demand Management (CDM); Profit and Revenue Optimization (PRO); these applications requires an average minimum of $3 million investment + 1 year of entering enough data to start realizing value. Requires massive amounts of data points. Typically retailer-led software projects. Please visit our Strategic Pricing Service for more information.

DemandTec Inc. is the leading enterprise software company that provides packaged enterprise applications that enables Retailers and Manufacturers to unlock the potential of high value consumers.

Metreo delivers e-business software that enables Global 2000 suppliers to evaluate customer sales requests and recommend profitable responses.

ProfitLogic has been providing analytical solutions to help retailers solve their most critical merchandising challenges since 1983.

Rapt Inc. is a provider of profit optimization software for pricing and supply decisions.

Vendavo Inc. is the leading provider of price management software to global chemical, manufacturing, high technology, and distribution corporations.

Zilliant Inc. is a leader in Profit and Revenue Optimization (PRO) and provides enterprise analytic software that maximizes profitable growth and customer value.
   
   




Brand Management

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Note: Software developers in this category also claim to be in the following development areas:
- Advertising Management Technology (AMT)
- Brand Asset Manamagenet (BAM)
- Enterprise Brand Management (EBM)
- Enterprise Marketing Management (EMM)
- Marketing Resources Management (MRM)
- Marketing Process Management (MPM)

Please visit our Marketing Service for more information.

Aprimo applications used by leading companies to streamline the way they operate, get better insight into where they’re investing their marketing resources and bring unprecedented control across their extended marketing team—inside and outside their companies.

Atlas OnePoint is a leading global provider of paid search management and optimization tools and operates as part of Atlas DMT, LLC.

BrandMuscle is an end-to-end system that allows advertisers and their agencies to totally automate a host of essential production, coordination and distribution functions – saving time and money, reducing errors, and dramatically enhancing the advertiser’s ability to respond to local needs and conditions.

ClickTracks offers intuitive, insightful analysis of your web site. It shows you campaigns, site navigation patterns, PPC, SEO and ROI stats instantly.
   
Direct Response Technologies, Inc. provides technology tools to enable clients to track and manage all of their online media from one solution, with one interface, on a private label basis

eMotion, Inc. is the leading provider of hosted business applications for managing digital media assets and marketing content.

Kickfire is a platform providing online communication, collaboration, and project management tools to marketing teams.

Kintera is dedicated to helping nonprofit organizations fulfill their mission by providing Knowledge Interaction technology to build vibrant communities of supporters, beneficiaries and staff. By sharing a set of dynamic data and content, organizations can motivate and engage community members to achieve marketing, programming and fundraising success.

MarketForward transforms and improves how our partners produce, manage, and send marketing messages to the world

MarketSoft is an enterprise software company that helps you accelerate revenue growth. Our clients are able to seize missed revenue opportunities and effectively manage acquisition, cross sell and retention strategies.

Narragansett Technologies is a world leading provider of online marketing software solutions. Our powerful and scalable technology platform enables you to improve the deliverability, relevance and responsiveness of your online communications and campaigns.

Poindexter Systems is the leading provider of real-time optimization technology that helps marketers dramatically improve the profitability of their online marketing investments. Its patent-pending flagship product, Poindexter POE, uses sophisticated statistical modeling technology to leverage traditional direct marketing techniques online.

Unica Corp. We provide award-winning Enterprise Marketing Management solutions for companies that want to optimize customer acquisition and relationship management, streamline processes, and empower strategic planning for added profitability and marketing success.
   
   




Search

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Note: SearchEngineWatch is, in our opinion, the most comprehensive listing and analysis of search we've ever encountered. The site and its editors are industry recognized, and consequently, we will not try to emulate here. Please visit SearchEngineWatch for more information in this category.

Listed here are search technology hybrids.

Please visit our article, "Update on Internet Search", for more information.

180solutions
(special notice)
provides search assistant software that delivers consumers to highly targeted websites on behalf of advertisers when they are searching the Internet for products or services (owns n-Case).

BlowSearch pulls data from up to 20 top search engines across the Internet and provides a simple and concise report of all results.

CommonName
(special notice)
is the global leader in keyword navigation and search services. Founded in 2000, the CommonName system combines the strength of the worlds largest global keyword navigation system (over 30 million installed users) with a pay-per-click search engine to drive valuable traffic to businesses.

goClick.com
(special notice)
is a bid-for-placement search engine.

My Search
(special notice)
gives one click access to the search results of the best search providers on the Internet, featuring Google, Ask Jeeves, Yahoo! and LookSmart via search bar embedded in other software.

Quigo Technologies develops proprietary ROI-based search solutions that facilitate online content-targeted advertising and search engine marketing.
   
   




eLearning, Workforce, HR

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Note: Please visit our Organizational Behavior Service for more information

Blue Pumpkin provides industry-leading workforce optimization solutions that improve the performance of a customer contact center's most important and valuable asset – its people.

CareerBuilder is a leading online source for maximizing recruitment dollars and optimizing job searches with superior products, customer service and technology. Owned by Gannett Co., Inc. (NYSE:GCI), Tribune Company (NYSE:TRB), and Knight Ridder, Inc. (NYSE:KRI)

Hotjobs provides employers and staffing agencies with progressive recruiting solutions and hiring management software. (Owned by Yahoo!)

Monster provides you with a number of innovative tools and services to help you target the right candidates and make the most of your job postings.

Unicru is the leading provider of Total Workforce Acquisition solutions.

Workscape Inc. provides a full range of benefits and workforce management applications
   
   




Content/Digital Asset Management (DAM)/Wireless

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Ektron the leading provider of Web content management tools and solutions, developing best-of-breed solutions that encompass scalability, flexibility, and ease-of-use without losing focus of being affordable.

Galaxy Interactive
Canadian developer of EMCON, Enterprise Content Management Software System For Corporations & affiliate marketing Entrepreneurs

GaussVIP provides Enterprise Content Management (ECM) software solutions to help organizations enhance cost control, productivity, and information sharing across distributed locations.

Interwoven is recognized as a world-leading provider of content management software solutions for the enterprise

Juice Wireless creates and delivers the most innovative, consumer-friendly, useful and profitable mobile phone data applications to the market.

Percussion enables customers to maximize both the value and quality of their enterprise content through cost-effective content management, ease of content reuse, optimized delivery to multiple channels and increased efficiency.

Stellent is a global provider of content management software solutions that drive rapid success for customers by enabling fast implementations and generating quick, broad user adoption.

Vignette provides comprehensive applications that give customers the ability to deliver enterprise Web applications consisting of integrated information, composite applications and business processes to effectively meet business objectives.

Yaga has developed a secure and reliable way to manage, sell, merchandise and deliver digital content, services and physical goods.
   
   


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